Service and aftermarket logistics refer to the processes and activities involved in providing support and maintenance services for products after they have been sold to customers. This area of logistics focuses on ensuring that products continue to function effectively, offering repairs, replacements, spare parts, and support to customers throughout the product’s lifecycle. Here’s some content on service and aftermarket logistics
After a product is sold, the relationship between the customer and the company doesn’t end. Providing reliable service and aftermarket support is crucial for customer satisfaction, retention, and building brand loyalty. Effective aftermarket logistics can also contribute to revenue through spare parts sales and extended service agreements.